Responso: Ithuluzi le-AI lokuthuthukisa isevisi yamakhasimende

Responso, ithuluzi le-AI lenkonzo yamakhasimende elixhumanisa zonke izinkundla zakho

Responso iyithuluzi le-AI lenkonzo yamakhasimende le e-commerce. Iphatha imiyalezo yamakhasimende akho: iyayirekhoda, iyihlele, bese iyiphendula sengathi ingumuntu wangempela. Uma uyisebenzisa, ngeke usadinga ukulala sekuhlwile noma uvuke ekuseni kakhulu ukuze uphendule imiyalezo ephuthumayo yekhasimende elinentshisekelo emkhiqizweni wakho, ngokwesibonelo. 

Ngokwesayithi elisemthethweni le Responso, ungaxhuma kuyo amathuluzi nezinkundla ezingaphezu kuka-20, ukuze uhlanganise ukuphathwa kwezicelo zamakhasimende endaweni eyodwa. Lokhu kukuvumela, ngokwesibonelo, ukuthi uhlanganise yonke imiyalezo yakho (amabhokisi e-imeyili, imiyalezo ye-Facebook, ebay, Amazon, njll.) ku-interface efanayo. Inkundla ikuthembisa isikhathi sokuphendula esifushane ngo-98%.

Ngokwe-Tracxn, inkundla ehlinzeka ngolwazi ngezinkampani ezizimele, Responso yinkampani eyasungulwa ngo-2020 nguDaniel F noPatryk Drapik. Lo wakamuva uyisikhulu esiphezulu (CEO) sayo. Inkampani izinze eGdansk, ePoland.

Ekuqaleni, uDaniel noPatryk babefuna ukunikeza amathuluzi enkonzo yamakhasimende aqondene ngqo nokuhweba ku-inthanethi. Ngenxa ye-AI, benze la mathuluzi asebenze kahle nakakhulu, ikakhulukazi ukuze anikeze ngokuzenzakalelayo izimpendulo ezicelweni zamakhasimende ezinemininingwane ethile kakhulu. Manje, inkundla isize inikeze ngisho ne-ejenti ye-AI.

Responso ihluke kwabancintisana nayo ngendlela yayo eyingqayizivele yokuhlanganisa yonke imithombo yakho yokuthumela imiyalezo ku-interface eyodwa. Le AI isekela iningi lezinkundla ze e-commerce kanye nezinkundla zokuxhumana. 

Siphinde sathandeka kakhulu ngesikhathi sokuphendula esifushane ngempela. Ungayizama mahhala: vula i-akhawunti, xhuma enye yezinkundla zakho bese uzithumelela imiyalezo yokuhlola sengathi ungomunye wamakhasimende akho. Responso izobe isikuphendula ngokuzenzakalelayo ngemva kwemizuzwana embalwa kuphela.

Izimpendulo ezizenzakalelayo, ukuphathwa kwezikhalazo: Isikhali samathuluzi e-AI se Responso

Uma ubheka isayithi layo, ungabona ukuthi inikeza le misebenzi elandelayo:

• Umsizi we-AI wokuphendula amakhasimende akho ngendlela obungaphendula ngayo.
• Imibiko yebhizinisi ngeziteshi zakho zokuxhumana, amakhasimende akho, ukusebenza kahle kwemiyalezo yakho, njll.
• Ukuzenzakalela kwemisebenzi emincane ephindaphindwayo yansuku zonke: ukuhlela imiyalezo, ukuhlukanisa izikhalazo nezimangalo, njll.
• Ukuphathwa kwezicelo zokubuyiselwa imali uma ikhasimende linganelisekile.

Inkampani isathuthukisa ezinye izici ezizayo. Singacabanga, ngokwesibonelo, ukuthi inguqulo yesiFulentshi yenkundla ingase ifike ngokuhamba kwesikhathi. Ngempela, Responso itholakala kuphela ngesiPolish, isiNgisi nesiPutukezi.

Ngakho-ke, ngokusobala, uma unesitolo se-Shopify noma se-Amazon, ungaxhuma ku-Responso. Imiyalezo ethunyelwa amakhasimende akho izofika ngokuzenzakalelayo ku-interface yethuluzi. I-AI yayo izobe isiphendula ngokuzenzakalelayo amakhasimende akho. Izenzakalela ingxenye yenkonzo yamakhasimende ye e-commerce.

Lapho sisebenzisa i-Responso, sithande kakhulu ubulula bayo. Kusukela ekuvuleni i-akhawunti kuya ekuhlanganiseni izinkundla zethu zokuqala, kuthathe imizuzu emithathu kuphela. Lokhu kulula ukusebenzisa kuyinzuzo eyingqayizivele ye-Responso. Sivame ama-AI e-commerce ayinkimbinkimbi futhi anzima ukuwasebenzisa.

Inkundla ibonakala isathuthukiswa. Lapho sizama ukuhlanganisa i-feed yethu ye-Gmail, yasiphendula ukuthi leso sici asitholakali. Ngakho singacabanga ukuthi lesi sici sisakhiwa noma siyathuthukiswa.

Ngaphezu kwalokho, Responso igxile kakhulu engxenyeni yenkonzo yamakhasimende. Okwamanje, awukwazi ukuyisebenzisa ukuhlaziya ukuthengisa kwakho, ukuqonda imikhiqizo enembuyiselo engcono kakhulu kutshalomali noma ngisho nokuzenzakalela inqubo yokuthengisa, kusukela eku-odeni kuya ekulethweni.

Benginethemba lokuthi kuzoba nokuhlanganisa ngokuchofoza okumbalwa phakathi kwe-Responso nezinkundla zami ezahlukene. Kodwa ukusetha akuzange kube lula. Ukuze ama-imeyili esayithi lami le e-commerce afike ku-interface yami ye-Responso, kudingeke ngichithe cishe imizuzu engamashumi amabili ngisetha amabhokisi.

Responso ingakwazi ukuhlanganiswa nezinye izinkundla ezingaba ngu-60. Ngokwesayithi layo elisemthethweni, ukuhlanganiswa okuthandwa kakhulu amakhasimende ayo yilezi:

• Amazon
• ebay
• Base
• WooCommerce
• IMAP/SMTP
• Facebook
• Instagram
• WhatsApp

Conforama, Shein ne-Castorama nazo ziyingxenye yezinkundla ongazihlanganisa ne-Responso.

Ngokuhlangenwe nakho kwami, uma usuchithe isikhathi sokwenza kahle ukucushwa, Responso ihlangana kalula ne-workflow yakho ekhona. Ngiyizamile ngebhokisi lami le-imeyili lomsebenzi ngaphandle kokuhlangabezana nobunzima. Yebo, uma kuhlanganiswa izinkundla ezingaba ngu-60, kungase kube nokungahambisani okuthile. Lokhu kunjalo nge-Gmail okwamanje.

Abathengisi be e-commerce nabaphathi benkonzo yamakhasimende: Ubani okufanele asebenzise i-Responso?

Responso iyi-AI enikelwe kubathengisi be e-commerce abafuna ukuphatha amakhasimende abo kangcono. Yakhelwe ukuthi isetshenziswe yinoma ubani, ngaphandle kokuqeqeshwa kwangaphambilini.

Ngokuhlangenwe nakho kwethu nale phrojekthi, nazi izimo lapho iwusizo kakhulu khona:

• Ufuna ukuphendula amakhasimende akho amahora angu-24/24 nezinsuku ezingu-7/7 ngaphandle kokulibala.
• Awunaso isikhathi sokuphendula wonke amakhasimende akho mathupha.
• Uthengisa ezinkundleni eziningi futhi ufuna ukuhlanganisa yonke imifudlana yemiyalezo.
• Awuthandi ukuphendula izikhalazo nezicelo zokubuyiselwa imali wena uqobo.

Ake sithi unomkhiqizo osebenza kahle kakhulu: ama-oda amaningi ngosuku, uwubhale ezinkundleni eziningana, amanye amakhasimende ayahluleka ukuwusebenzisa, abanye bafuna uku-oda futhi, njll. Uzodinga ukuhamba phakathi kwezinkundla ezahlukene ze e-commerce, izinkundla zokuxhumana (lezo owathumela kuzo umkhiqizo), namabhokisi e-imeyili. Responso ikuvumela ukuthi ubeke konke lokho ku-interface eyodwa. Uzodinga nje ukungena kuyo ukuze ubone ukuthi yimaphi amakhasimende acela ini futhi kuphi. 

Ukuze sikwenze kube lula, Responso ifanele kakhulu ukuphendula amakhasimende. Ayikwazi ukubhalisa ama-oda bese ilethisa amakhasimende. Ayikwazi futhi ukuvuselela i-database yakho yemikhiqizo. Okwamanje, iyithuluzi lenkonzo yamakhasimende. Bheka kwenye indawo uma ufuna ithuluzi lokuzenzakalela ukuthengisa noma lokuphatha isitoko.

Ungaqala kanjani kahle nge-Responso: Idizayini ecatshangelwe abasebenzisi

Umuntu osaqalayo angazithola kalula. Nokho, kudingeka uchithe isikhathi uqonde kahle indlela i-Responso esebenza ngayo namathuluzi atholakalayo. Ukuze ngiqonde ithuluzi lokuhlanganisa ama-imeyili, kwangithatha ngaphansi kwehora lomsebenzi. Ngidinge cishe imizuzu engamashumi amathathu ukusetha nokusebenzisa ukuhlanganiswa ne-akhawunti yami ye-Facebook.

Ukuze uxhume i-Responso esitolo sakho se-Amazon futhi uzuze izici zayo, uzodinga amahora ambalwa omsebenzi. Cishe kunjalo nakwezinye izinkundla. Uma sekuqediwe, kufanele ubone imiphumela emihle kusukela ngosuku lokuqala lokuyisebenzisa.

I-interface ye-Responso ihlanzekile, inakekelwe futhi iyazwisiseka. Umuntu onenkinga ngobuchwepheshe angakwazi ukuqonda izingxenye ezahlukene ze-interface emizuzwini embalwa. Amamenyu nezinkinobho zinemisebenzi ecacile. Lobu bulula bungesinye sezici ezinkulu zenkundla.

Kodwa-ke, okudumazayo nge-Responso ukungabi khona kwenguqulo yesiFulentshi. Okwamanje, amadokhumenti atholakala kuphela ngesiNgisi, isiPolish nesiPutukezi. Lokhu kungenza kube nzima kumsebenzisi ongazi ezinye izici.

Amadokhumenti e-Responso yizona eziyinhloko zokweseka inkundla ekunikeza zona. Akugcini nje ngokuba aphelele, kodwa futhi ahlelwe kahle. Ngokuchofoza okukodwa, ungathola ulwazi nemihlahlandlela yokuvula i-akhawunti, ukwengeza i-ejenti ye-AI, ukuhlanganisa ibhokisi le-imeyili noma izinkundla ze e-commerce, njll.

Responso ikusekela futhi nge-FAQ. Lapha, imibuzo ihlelwe ngezigaba ezifanele: imibuzo ejwayelekile, live chat, ukuhlanganisa ama-ejenti, izimpendulo ezizenzakalelayo, ukuphathwa kwezikhalazo nezimangalo, nezinye izihloko eziningi. Ngiyakukhuthaza ukuthi uyibheke uma uhlangabezana nobunzima nethuluzi.

Kukhona futhi ibhulogi ephatha izihloko zamasu nge e-commerce. Uzothola izindatshana zokuthi ungazuza kanjani kangcono ku-Amazon, ukuthi ungahlela kanjani umnyango wakho wenkonzo yamakhasimende, neminye imibhalo mayelana nokuphathwa kwamakhasimende.

Responso itholakala ngezilimi ezintathu okwamanje: isiNgisi, isiPolish nesiPutukezi. Inkundla ibonakala kahle kumadivayisi eselula e-Android ne-iOS. Nokho, ayikho imisebenzi ekhethekile ehloselwe ukuyenza ifinyeleleke kubantu abaphila nokukhubazeka kokubona.

Kufanele yini ukhokhele i-Responso: Umbono wethu ngemva kwezinyanga ezi-3 zokuyisebenzisa kakhulu

Responso isebenza ngaphansi kwe-modeli yentengo ye-freemium. Ngemva kokubhalisa, unelungelo lezinsuku eziyi-14 zokuzama mahhala isevisi ejwayelekile. Ngemva kwalesi sikhathi sokuzama, ungakhetha ngokukhululeka inguqulo yamahhala, noma ubhalisele izinguqulo ze-Standard, Professionnel noma Entreprise.

Ukukhokhisa kwenzeka nyanga zonke noma minyaka yonke, futhi nge-ejenti ye-AI. Responso ayisebenzi ngemodeli yamakhredithi, kodwa isebenza ngokusekelwe enanini lemiyalezo ecutshunguliwe namathuluzi ahlanganisiwe. Ngokuhlanganisa i-Facebook, ngokwesibonelo, unelungelo lemiyalezo engu-25 ethunyelwe ngenyanga uma ukhetha uhlelo lwamahhala. Ngeplan ye-Standard, ungamukela futhi uphendule ngokuzenzakalelayo inani elingenamkhawulo lemiyalezo ku-Facebook nakwezinye izinkundla ezihlanganisiwe.

Uma ukhetha ukuyisebenzisa mahhala, ngeke ube nelungelo lezinsizakalo ezifana ne-chat ehlakaniphile yesayithi lakho, kanye nokuhlanganiswa ne-Amazon ne-Etsy.

Responso inezinhlelo ezi-4 ezicacile. Nazi:

• Mahhala: Awukhokhi lutho nhlobo, kodwa uthola iziphenduli ezizenzakalelayo ezinkundleni zokuthengisa ezingaba ngu-40, isitoreji esingu-2Go kanye nezici ezimbalwa eziyisisekelo.
• Standard: Ukhokha 30 EUR ngenyanga uma ukhokha minyaka yonke noma 35 EUR ngenyanga uma ukhokha nyanga zonke. Ngale ntengo, uthola i-ejenti ye-AI, iziphenduli ezizenzakalelayo ezingenamkhawulo eziphatha imiyalezo yamakhasimende akho 24/7, ukuhlanganiswa nazo zonke izinkundla kanye no-10 Go wesitoreji.
• Professionel: Lapha, kukhokhwa 62 EUR ngenyanga uma ukhokha minyaka yonke noma 69 EUR uma ukhokha nyanga zonke. Ngokubuyisela, uthola i-ejenti ye-AI, ukuhlanganiswa nawo wonke amathuluzi atholakalayo kanye no-30 Go wesitoreji. Responso iphinde inikeze ukuhlaziywa nge-AI kwemiyalezo engu-300 yamakhasimende akho, ukuze kuqondwe izinhloso zabo zokuthenga.
• Entreprise: Lona uhlelo oluthuthukisiwe lwe-Responso. Xhumana nenkonzo yamakhasimende ukuze wazi ukuthi uzokhokha malini ngale sevisi. Lapha, uthola konke okuhle kakhulu inkundla enakho, kusukela ezimpendulweni ze-AI kuya ekuhlanganiseni izinkundla.

Okwamanje, Responso ayinikezi isiqinisekiso sokwaneliseka noma ukubuyiselwa imali.

Ngemva kwezinyanga ezi-3 ngisebenzisa leli thuluzi, ngingathi inzuzo yalo enkulu isekubeni lula kwalo. Naphezu kokuthi inkundla ihlanganisa amathuluzi amaningi, isalokhu ilula ukuyiqonda nokuyisebenzisa. Ngingayincoma kumnikazi wesitolo se e-commerce ongenaso isikhathi sokuphendula wonke amakhasimende akhe.

Uma uthola imiyalezo engaphansi kuka-50 ngosuku, inguqulo yamahhala ye-Responso izokufanela kahle. Uma uthola engaphezu kwalokho, kufanele ucabange ukukhokhela uhlelo lwe-Standard. Khumbula ukuthi inguqulo yamahhala ayisekeli isitolo sakho ku-Amazon, Etsy, Allegro nezinye izinkundla ezinkulu.

Ngokuhlangenwe nakho kwami nale nkundla, ukungabi khona kwenguqulo yesiFulentshi yiphutha layo elikhulu. Ngizophinde ngengeze ukuthi u-2Go wesitoreji wenguqulo yamahhala, kuncane! Ukuze izibeke ngempela emakethe yama-AI enkonzo yamakhasimende, Responso kuzodingeka ithuthukise amaphuzu alandelayo:

1. Ukuhlinzeka ngenguqulo ngezinye izilimi eziningi ezidumile, kuhlanganise nesiFulentshi
2. Ukwenza kube lula ukuhlanganisa amabhokisi e-imeyili omsebenzi
3. Ukunikeza isikhala esengeziwe sesitoreji kubasebenzisi bengxenye yamahhala

Ekugcineni, kufanele yini ukhokhele ukusebenzisa i-Responso? Yebo, uma uthola imiyalezo yamakhasimende engaphezu kuka-50 ngosuku. Kodwa uma usuvele usebenzisa ithuluzi le-AI lokuthengisa elinikeza nokuphathwa kwama-oda, awudingi ukukhokhela i-Responso. Kunoma yikuphi, inguqulo yamahhala inenhliziyo evulekile ngokwanele ukuze uthathe isikhathi uyihlole.

Abathengisi ku-inthanethi abafuna ithuluzi eliphelele lokuphatha konke, kusukela ekuphathweni kwesitoko kuya ekunakekeleni amakhasimende, kuhlanganise nokuzenzakalela ukuthengisa, kufanele bagweme i-Responso. Yakhelwe ukwanelisa isidingo sokuphendula ngokushesha amakhasimende, umsebenzi ewufeza kahle impela.