Responso: Igikoresho cya AI kigamije gutanga serivisi nziza kurushaho ku bakiriya

Responso, igikoresho cya AI cya serivisi y’abakiriya gihuza urubuga rwawe rwose

Responso ni igikoresho cya AI cya serivisi y’abakiriya kigenewe e-commerce. Gicunga ubutumwa bw’abakiriya bawe: kirabubika, kikabutegeka kandi kikabusubiza nk’aho ari umuntu nyakuri. Iyo ugikoresheje, ntuzongera kurara ubyutse cyangwa kubyuka kare cyane ngo usubize ubutumwa bwihutirwa bw’umukiriya ushishikajwe n’igicuruzwa cyawe urugero. 

Nk’uko urubuga rwemewe rwa Responso rubivuga, ushobora kuyihuza n’ibikoresho n’amapuratifomu arenga 20, kugira ngo ucungire hamwe ibisabwa n’abakiriya. Ibi bigufasha urugero guhuriza hamwe ubutumwa bwawe bwose (amasanduku ya email, ubutumwa bwa Facebook, ebay, Amazon, n’ibindi) ku isura imwe. Urubuga rukwizeza kugabanya igihe cyo gusubiza ku kigero cya 98%.

Nk’uko Tracxn ibivuga, urubuga rutanga amakuru ku bigo byigenga, Responso ni ikigo cyashinzwe mu 2020 na Daniel F na Patryk Drapik. Uyu wa nyuma ni na we muyobozi mukuru (CEO). Ikigo gifite icyicaro i Gdansk, muri Pologne.

Mu ntangiriro, Daniel na Patryk bifuzaga gutanga ibikoresho bya serivisi y’abakiriya byihariye bigenewe ubucuruzi bwo kuri internet. Bifashishije AI, bagize ibyo bikoresho birushaho gukora neza, cyane cyane mu gutanga ibisubizo byikora ku bibazo by’abakiriya bisobanutse neza. Ubu, urubuga rutanga n’umukozi wa AI.

Responso itandukanye n’abanywanyi bayo kubera uburyo bwihariye bwo guhuriza hamwe inkomoko zawe zose z’ubutumwa ku isura imwe. Iyi AI ishyigikira amapuratifomu menshi ya e-commerce n’imbuga nkoranyambaga. 

Twashimishijwe kandi n’igihe cyo gusubiza gito cyane. Ushobora kuyigerageza ku buntu: fungura konti, huza imwe mu mapuratifomu yawe, hanyuma wiyohereze ubutumwa bw’igerageza nk’aho uri umwe mu bakiriya bawe. Responso izagusubiza mu buryo bwikora nyuma y’amasegonda make gusa.

Ibisubizo byikora, gucunga ibirego: urutonde rw’ibikoresho bya AI bya Responso

Urebye ku rubuga rwayo, ushobora kubona ko itanga imikorere ikurikira:

• Umufasha wa AI usubiza abakiriya bawe nk’uko wabigenza.
• Raporo z’ubucuruzi ku miyoboro yawe y’itumanaho, abakiriya bawe, ku mikorere y’ubutumwa bwawe, n’ibindi.
• Gukoresha automatike imirimo mito isubirwamo buri munsi: gutunganya ubutumwa, gushyira mu byiciro ibirego n’ibisabwa, n’ibindi.
• Gucunga ibisabwa byo gusubizwa amafaranga mu gihe umukiriya atanyuzwe.

Ikigo kiracyateza imbere bimwe mu bikorwaremezo bizaza. Urugero, twatekereza ko verisiyo y’urubuga mu gifaransa ishobora kuza uko igihe kigenda. Koko, Responso iboneka gusa mu gipolonye, icyongereza n’ikiporutigali.

Bityo, mu buryo bugaragara, niba ufite iduka rya Shopify cyangwa Amazon, ushobora kurihuza na Responso. Ubutumwa bwoherejwe n’abakiriya bawe buzajya buza mu buryo bwikora ku isura y’igikoresho. AI yayo izahita isubiza abakiriya bawe mu buryo bwikora. Ikoresha automatike igice cya serivisi y’abakiriya cya ecommerce.

Mu gukoresha Responso, twakunze cyane ubworoherane bwayo. Kuva ku gufungura konti kugeza ku guhuza amapuratifomu yacu ya mbere, byatwaye iminota itatu gusa. Ubu bworoshye bwo kuyikoresha ni yo mbaraga yihariye ya Responso. Tumenyereye AI za e-commerce zigoye kandi zitoroshye gufata mu ntoki.

Urubuga rusa n’urukiri mu iterambere. Twagerageje guhuza Gmail yacu, rutubwira ko iyo mikorere itaboneka. Bityo dushobora gutekereza ko iyo mikorere iri mu gutegurwa cyangwa mu kunozwa.

Byongeye, Responso yibanda cyane ku gice cya serivisi y’abakiriya. Kuri ubu, ntushobora kuyikoresha ngo usesengure ibicuruzwa byawe byagurishijwe, wumve ibicuruzwa bifite inyungu (ROI) nziza kurusha ibindi, cyangwa ngo ukoreshe automatike inzira yo kugurisha kuva ku itegeko kugeza ku gutanga (delivery).

Nari niteze ko guhuza Responso n’amapuratifomu yanjye atandukanye byakorwa mu gukanda bike. Ariko igenamiterere ntiryagenze byoroshye. Kugira ngo emails z’urubuga rwanjye rwa ecommerce zigaragare ku isura ya Responso, byansabye iminota nka makumyabiri yo kugena amasanduku ya email.

Responso ishobora guhuza n’andi mapuratifomu agera kuri 60. Nk’uko urubuga rwayo rwemewe rubivuga, ama-integration abakiriya bayo bakunda cyane ni:

• Amazon
• ebay
• Base
• WooCommerce
• IMAP/SMTP
• Facebook
• Instagram
• WhatsApp

Conforama, Shein na Castorama na byo biri mu mapuratifomu ashobora guhuza na Responso.

Nk’uko nabibonye, iyo umaze gufata umwanya wo gukora igenamiterere neza, Responso yinjira byoroshye mu buryo busanzwe ukoramo (workflow) usanzwe ufite. Nayigerageje n’email yanjye y’akazi ntahura n’ingorane. Birumvikana, iyo uhuza amapuratifomu agera kuri 60, hashobora kubaho kudahuza (incompatibilités) bimwe. Ni ko bimeze kuri Gmail muri iki gihe.

Abacuruzi ba e-commerce n’abashinzwe serivisi y’abakiriya: Ni nde ukwiye gukoresha Responso?

Responso ni AI yagenewe abacuruzi ba e-commerce bashaka kwita ku bakiriya babo kurushaho. Yateguwe ku buryo ikoreshwa na buri wese, nta mahugurwa abanje.

Dukurikije uko twabibonye muri uyu mushinga, dore ibihe iba ingirakamaro kurushaho:

• Ushaka gusubiza abakiriya bawe amasaha 24/24 na 7j/7 nta gutinda.
• Nta mwanya ufite wo gusubiza abakiriya bawe bose ku giti cyawe.
• Ugura ku mapuratifomu menshi kandi ushaka guhuza imiyoboro yose y’ubutumwa.
• Ntukunda kwikorera gusubiza ibirego n’ibisabwa byo gusubizwa amafaranga.

Dufate ko ufite igicuruzwa kigenda neza cyane: amagana y’amategeko ku munsi, wagishyize ku mapuratifomu menshi, bamwe mu bakiriya bagira ikibazo mu kugikoresha, abandi bashaka kongera kugitumiza, n’ibindi. Uzaba ugomba guhindagurika hagati y’amapuratifomu atandukanye ya e-commerce, imbuga nkoranyambaga (izo washyizeho igicuruzwa), n’amasanduku ya email. Responso igufasha gushyira ibyo byose ku isura imwe. Ntuzaba ugomba gukora ikindi uretse kuyinjiramo kugira ngo ubone abakiriya basaba iki n’aho babisabira. 

Mu magambo make, Responso ikwiriye cyane gusubiza abakiriya. Ntishobora kwandika amategeko no gutanga ibicuruzwa ku bakiriya. Ntishobora kandi kuvugurura ububiko bw’amakuru y’ibicuruzwa byawe. Kuri ubu, ni igikoresho cya serivisi y’abakiriya. Reba ahandi niba ushaka igikoresho cyo gukoresha automatike kugurisha cyangwa gucunga ububiko (stocks).

Uko watangira neza gukoresha Responso: igishushanyo cyatekerejwe ku bakoresha

Umuntu utaramenyera ashobora kuyisobanukirwa byoroshye. Ariko, bisaba gufata umwanya wo gusobanukirwa neza uko Responso ikora n’ibikoresho bihari. Kugira ngo menye neza igikoresho cyo guhuza emails, byansabye munsi y’isaha y’akazi. Nkeneye iminota nka mirongo itatu kugira ngo ntegure kandi nkoreshe integration na konti yanjye ya Facebook.

Kugira ngo uhuze Responso n’iduka ryawe rya Amazon kandi wungukire ku mikorere yayo, uzakenera amasaha make y’akazi. Ni hafi kimwe no ku yandi mapuratifomu. Iyo biba birangiye, ugomba gutangira kubona ibisubizo byiza kuva ku munsi wa mbere w’ikoreshwa.

Isura (interface) ya Responso iroroshye, iteguye neza kandi yumvikana. Umuntu ugorwa n’ikoranabuhanga ashobora kumva ibice bitandukanye by’isura mu minota mike. Menyu n’utubuto bifite inshingano zisobanutse. Ubu bworoherane ni imwe mu mbaraga zikomeye z’urubuga.

Ariko, ikibabaza kuri Responso ni ukubura verisiyo mu gifaransa. Kuri ubu, inyandiko zifasha (documentation) ziboneka gusa mu Cyongereza, Igipolonye n’Igiporutigali. Ibi bishobora kugora umukoresha utumva bimwe mu bikorwaremezo.

Documentation ya Responso ni yo bufasha nyamukuru urubuga ruguha. Ntabwo yuzuye gusa, ahubwo inateguwe neza. Mu gukanda rimwe, ushobora kubona amakuru n’amabwiriza ku gufungura konti, kongeraho umukozi wa AI, guhuza agasanduku ka email cyangwa amapuratifomu ya ecommerce, n’ibindi.

Responso igufasha kandi binyuze muri FAQ. Aha, ibibazo biteguye mu byiciro bifite icyo bivuze: ibibazo rusange, live chat, guhuza abakozi (agents), ibisubizo byikora, gucunga ibirego n’ibisabwa, n’izindi nsanganyamatsiko nyinshi. Ndagushishikariza kuyireba igihe ugize ikibazo mu gukoresha igikoresho.

Hari kandi blog ivuga ku ngingo z’ingenzi z’ingenamigambi muri ecommerce. Uzahasanga inkuru z’uko wakungukira kurushaho kuri Amazon, uko wategura ishami rya serivisi y’abakiriya, n’izindi nyandiko ku micungire y’abakiriya.

Responso iboneka mu ndimi eshatu kuri ubu: Icyongereza, Igipolonye n’Igiporutigali. Urubuga rugaragara neza ku bikoresho bigendanwa bya Android na iOS. Ariko, nta mikorere yihariye igenewe kurufasha kugerwaho n’abantu bafite ubumuga bwo kutabona.

Ese ukwiye kwishyura Responso: uko tubibona nyuma y’amezi 3 yo kuyikoresha cyane

Responso ikora hakurikijwe uburyo bwo kugena ibiciro bwa freemium. Nyuma yo kwiyandikisha, ugira iminsi 14 y’igerageza ku buntu kuri serivisi isanzwe. Nyuma y’icyo gihe, ushobora guhitamo ku bwisanzure verisiyo y’ubuntu, cyangwa ukiyandikisha kuri Standard, Professionnel cyangwa Entreprise.

Kwishyura bikorwa buri kwezi cyangwa buri mwaka, kandi bigakorwa kuri buri mukozi wa AI. Responso ntikoresha uburyo bwa credits, ahubwo ishingira ku mubare w’ubutumwa butunganywa n’ibikoresho byahujwe. Urugero, iyo uhuje Facebook, ugira ubutumwa 25 bwo kohereza buri kwezi niba uhisemo plan y’ubuntu. Ku plan standard, ushobora kwakira no gusubiza mu buryo bwikora ubutumwa butagira umupaka kuri Facebook n’andi mapuratifomu yahujwe.

Niba uhisemo kuyikoresha ku buntu, ntuzabona serivisi nka chat ifite ubwenge ku rubuga rwawe, ndetse no guhuza na Amazon na Etsy.

Responso ifite amahitamo 4 asobanutse. Dore yo:

• Gratuit: Ntacyo wishyura na gato, ariko ugira ibisubizo byikora ku mapuratifomu agera kuri 40 yo kugurishirizaho, ububiko bwa 2Go n’imikorere shingiro.
• Standard: Wishyura 30 EUR ku kwezi mu kwishyura buri mwaka cyangwa 35 EUR ku kwezi mu kwishyura buri kwezi. Ku iki giciro, ubona umukozi wa AI, ibisubizo byikora bitagira umupaka bicunga ubutumwa bw’abakiriya bawe 24/7, integration n’amapuratifomu yose na 10 Go y’ububiko.
• Professionel: Aha, wishyura 62 EUR ku kwezi mu kwishyura buri mwaka cyangwa 69 EUR mu kwishyura buri kwezi. Mu gusubiza, ubona umukozi wa AI, integration ku bikoresho byose biboneka na 30 Go y’ububiko. Responso itanga kandi isesengura rya AI ku butumwa 300 bw’abakiriya bawe, kugira ngo wumve imigambi yabo yo kugura.
• Entreprise: Iyi ni plan yongerewe imbaraga ya Responso. Vugana na serivisi y’abakiriya kugira ngo umenye ayo uzishyura kuri iyi serivisi. Aha, ubona ibyiza byose urubuga rufite, kuva ku bisubizo bya AI kugeza ku guhuza amapuratifomu.

Kuri ubu, Responso ntitanga garanti yo kunyurwa cyangwa gusubizwa amafaranga.

Nyuma y’amezi 3 nkoresha iki gikoresho, navuga ko imbaraga yacyo nyamukuru iri mu bworoherane. Nubwo urubuga ruhuza ibikoresho byinshi, ruguma rworoshye gufata mu ntoki. Narusaba nyiri iduka rya ecommerce udafite umwanya wo gusubiza abakiriya be bose.

Niba wakira ubutumwa butarenze 50 ku munsi, verisiyo y’ubuntu ya Responso izagukwira neza. Niba wakira burenze, ugomba gutekereza kwishyura plan standard. Wibuke ko verisiyo y’ubuntu idashyigikira iduka ryawe kuri Amazon, Etsy, Allegro n’andi mapuratifomu akomeye.

Nk’uko nabibonye kuri uru rubuga, kubura verisiyo mu gifaransa ni yo nenge yarwo nyamukuru. Nongeraho kandi ko 2Go y’ububiko kuri verisiyo y’ubuntu ari bike! Kugira ngo Responso yigaragaze neza ku isoko rya AI za serivisi y’abakiriya, izakenera kunoza ibi bikurikira:

1. Gutanga verisiyo mu zindi ndimi nyinshi zikunzwe harimo n’Igifaransa
2. Kworoshya guhuza amasanduku ya email y’akazi
3. Gutanga umwanya munini w’ububiko ku bakoresha verisiyo y’ubuntu

Mu gusoza, ese ukwiye kwishyura kugira ngo ukoreshe Responso? Yego, niba wakira ubutumwa bw’abakiriya burenze 50 ku munsi. Ariko niba usanzwe ukoresha igikoresho cya AI cyo kugurisha kinacunga amategeko, ubwo ntukeneye kwishyura Responso. Uko byaba bimeze kose, verisiyo y’ubuntu iratanga byinshi bihagije ku buryo ufata umwanya wo kuyimenya.

Abacuruzi bo kuri internet bashaka igikoresho cyuzuye cyo gucunga byose, kuva ku micungire y’ububiko (stocks) kugeza ku kwita ku bakiriya, harimo no gukoresha automatike kugurisha, bagomba kwirinda Responso. Yateguwe kugira ngo ihuze n’icyifuzo cyo gusubiza abakiriya vuba, umurimo ikora neza rwose.