Responso: Igikoresho ca IA co gutanga serivisi nziza ku bakiriya

Responso, igikoresho ca IA co gufasha abakiriya gihuza ama plateforme yawe yose

Responso ni igikoresho ca IA co gufasha abakiriya kigenewe e-commerce. Kirakira ubutumwa bw’abakiriya bawe: kirabubika, kirabutunganya kandi kikabusubiza nk’aho ari umuntu nyakuri. Mu kugikoresha, ntuzosubira kurara bwije canke kubyuka kare cane kugira usubize ubutumwa bwihutirwa bw’umukiriya ashaka kugura igicuruzwa cawe, nk’akarorero. 

Dukurikije urubuga rwemewe rwa Responso, ushobora kuyihuza n’ibikoresho n’amapulatifomu birenga 20, kugira ngo ushire hamwe ugucungera ibisabwa n’abakiriya. Ivyo bigufasha, nk’akarorero, gukoranya ubutumwa bwawe bwose (amaboîte mail, ubutumwa bwa Facebook, ebay, Amazon, n’ibindi) ku rubuga rumwe. Urwo rubuga rugusezeranira kugabanya igihe co gusubiza ku rugero rwa 98 %.

Dukurikije Tracxn, urubuga rutanga amakuru ku mashirahamwe yigenga, Responso ni ishirahamwe ryashinzwe mu 2020 na Daniel F na Patryk Drapik. Uwo Patryk Drapik ni na we muyobozi mukuru waryo. Ishirahamwe rifise icicaro i Gdansk, muri Pologne.

Mu ntango, Daniel na Patryk bashaka gutanga ibikoresho vya service client vyihariye ku bucuruzi bwo kuri internet. Kubera IA, baratumye ivyo bikoresho birushiriza gukora neza, cane cane mu gutanga inyishu zica zikorwa ku bibazo vy’abakiriya vyihariye cane. Ubu, urubuga rurashobora no gutanga umukozi wa IA.

Responso itandukanye n’abandi bahiganwa na yo kubera uburyo bwayo budasanzwe bwo gukoranya amasoko yawe yose y’ubutumwa ku rubuga rumwe. Iyi IA ishigikira ama plateforme menshi ya e-commerce n’imbuga nkoranyambaga. 

Twashimishijwe kandi n’igihe co gusubiza kigufi cane. Ushobora kuyigerageza ku buntu: fungura konti, uhuze imwe mu mapulatifomu yawe hanyuma wiyandikire ubutumwa bw’igerageza nk’aho uri umwe mu bakiriya bawe. Responso izoca igusubiza mu masegonda makeyi gusa.

Inyishu zica zikorwa, gucunga ibirego: ibikoresho vya IA vya Responso

Mu gusura urubuga rwayo, ushobora kubona ko itanga ibikorwa bikurikira:

• Umufasha wa IA wo gusubiza abakiriya bawe nk’uko wobikora wewe ubwawe.
• Raporo z’ubudandaji ku mihora yawe y’itumanaho, ku bakiriya bawe, ku kuntu ubutumwa bwawe bukora neza, n’ibindi.
• Gukoresha automatike imirimo mito mito isubirwamwo buri musi: gutunganya ubutumwa, gushira mu byiciro ibirego n’ibisabwa, n’ibindi.
• Gufasha mu bisabwa vyo gusubizwa amahera iyo umukiriya atanyuzwe.

Ishirahamwe riracariko rirateza imbere bimwe mu bikorwa bizokurikira. Nk’akarorero, twoshobora kwiyumvira ko uko igihe kizogenda, hoshobora kuza verisiyo y’urubuga mu gifaransa. Koko, Responso iboneka gusa mu gipolonye, mu congereza no mu giporutugali.

Rero, biratomoye, nimba ufise iduka rya Shopify canke Amazon, ushobora kurihuza na Responso. Ubutumwa bw’abakiriya bawe buzoca bushika ku rubuga rw’igikoresho. IA yayo izoca isubiza abakiriya bawe. Ikoresha automatike igice ca service client c’ecommerce.

Mu gukoresha Responso, twakunze cane ukworohereza kwayo. Kuva ku gufungura konti gushika ku guhuza ama plateforme yacu ya mbere, vyatwaye iminota itatu gusa. Uku korohereza gukoresha ni yo ntumbero yihariye ya Responso. Tumenyereye IA za e-commerce zigoye kandi zitoroshe gufata mu minwe.

Urubuga rurasa n’urukiri mu gutegurwa. Mu kugerageza guhuza flux yacu ya Gmail, rwatubwiye ko ico gikorwa kitaboneka. Rero twoshobora kwiyumvira ko ico gikorwa kikiri mu gutegurwa canke mu kunozwa.

Vyongeye, Responso yibanda cane ku gice ca service client. Ubu, ntushobora kuyikoresha mu gusesengura ivyo wagurishije, gutahura ibicuruzwa bifise ROI nziza kurusha ibindi canke no gukoresha automatike inzira yo kugurisha, kuva ku gutumiza gushika ku gushikana.

Nari niteze ko guhuza Responso n’amapulatifomu yanje bitandukanye vyokorwa mu gukanda duke. Ariko ugutunganya ntivyagenze vyoroshe. Kugira ngo ama email y’urubuga rwanje rwa ecommerce ashike ku rubuga rwanje rwa Responso, vyansavye iminota nka 20 yo gutunganya amaboîte.

Responso ishobora guhuza n’ayandi mapulatifomu agera kuri nka 60. Dukurikije urubuga rwayo rwemewe, ama intégrations abakiriya bayo bakunda cane ni:

• Amazon
• ebay
• Base
• WooCommerce
• IMAP/SMTP
• Facebook
• Instagram
• WhatsApp

Conforama, Shein na Castorama na vyo biri mu mapulatifomu ushobora guhuza na Responso.

Dukurikije ivyo nabonye, umaze gufata umwanya wo gukora neza amatunganywa, Responso yinjira vyoroshe mu buryo busanzwe ukoramwo. Nayigerageje n’iboîte email y’akazi kanje ata ngorane. Birumvikana, iyo uhuza ama plateforme agera kuri nka 60, hashobora kubaho utunenge tumwe tumwe. Nk’akarorero, ni ko biri kuri Gmail muri iki gihe.

Abacuruzi ba e-commerce n’abajejwe service client: Ni bande bokoresha Responso?

Responso ni IA igenewe abacuruzi bo kuri internet bashaka gufata neza abakiriya babo. Yateguwe kugira ikoreshwe n’umuntu wese, ata mahugurwa y’imbere y’igihe.

Dukurikije ivyo twabonye muri uyu mugambi, ng’izi ingene iba ngirakamaro kurusha:

• Mushaka gusubiza abakiriya 24h/24 na 7j/7 ata guteba.
• Ntimufise umwanya wo gusubiza abakiriya bose ku giti canyu.
• Mugurisha ku mapulatifomu menshi kandi mushaka gushira hamwe imigende yose y’ubutumwa.
• Ntimukunda kwishikira gusubiza ibirego n’ibisabwa vyo gusubizwa amahera.

Dufate ko mufise igicuruzwa kigenda neza cane: amategeko menshi ku musi, mwagishize ku mapulatifomu menshi, abakiriya bamwe baragorwa n’igicuruzwa, abandi bashaka kongera kugitumiza, n’ibindi. Muzoca mukenera kugendagenda hagati y’amapulatifomu atandukanye ya e-commerce, imbuga nkoranyambaga (izo mwashizemwo igicuruzwa), n’amaboîte email. Responso ibafasha gushira ivyo vyose ku rubuga rumwe. Muzoca musigara mwinjira aho gusa kugira mubone abakiriya basaba iki n’aho babisabira. 

Mu kuvuga mu buryo bworoshe, Responso irabereye cane gusubiza abakiriya. Ntishobora kwandika amategeko no gushikana ibicuruzwa ku bakiriya. Ntishobora kandi kuvugurura base de données y’ibicuruzwa vyanyu. Ni igikoresho ca service client, ubu. Rondera ahandi nimba urondera igikoresho co gukoresha automatike ugurisha canke gucunga ububiko.

Uko wotangura neza na Responso: igishushanyo catekerejwe ku bakoresha

Umuntu atazi cane ashobora kuyimenya vyoroshe. Ariko, bisaba gufata umwanya wo gutahura neza uko Responso ikora n’ibikoresho biboneka. Kugira menye igikoresho co guhuza ama emails, vyansavye munsi y’isaha y’akazi. Vyansavye iminota nka 30 kugira ntunganye kandi nkoreshe intégration na konti yanje ya Facebook.

Kugira uhuze Responso n’iduka ryawe rya Amazon kandi wungukire ku bikorwa vyayo, uzokenera amasaha make y’akazi. Ni nk’ivyo nyene no ku yandi mapulatifomu. Igihe bizoba birangiye, wokwitega kubona ivyiza kuva ku musi wa mbere wo kuyikoresha.

Interface ya Responso iroroshe, itunganijwe neza kandi irumvikana. Umuntu agorwa n’ikoranabuhanga ashobora gutahura ibice bitandukanye vy’interface mu minota mikeyi. Menus n’utubuto birafise uruhara rugaragara. Uku korohereza ni imwe mu nguvu zikomeye z’urubuga.

Ariko ikibabaza kuri Responso ni ukubura verisiyo mu gifaransa. Ubu, documentation iboneka gusa mu congereza, mu gipolonye no mu giporutugali. Ivyo bishobora kugora umukoresha atumva bimwe mu bikorwa.

La documentation de Responso ni yo mfashanyo nyamukuru urubuga rushira ku ruhande rwawe. Si uko ruri rwuzuye gusa, ahubwo ruratunganijwe neza. Mu gukanda rimwe, ushobora kuronka amakuru n’inyigisho ku gufungura konti, kwongeramwo umukozi wa IA, guhuza iboîte mail canke ama plateforme ya ecommerce, n’ibindi.

Responso iragufasha kandi biciye muri FAQ. Aha, ibibazo bitunganijwe mu byiciro bibereye: ibibazo rusangi, live chat, guhuza abakozi, inyishu zica zikorwa, gucunga ibirego n’ibisabwa, n’izindi nsanganyamatsiko nyinshi. Ndakuremesha kuyiraba iyo ugize ingorane n’igikoresho.

Hari kandi blog ivuga ku nsanganyamatsiko z’ingirakamaro kuri ecommerce. Uzohasanga inkuru ku buryo bwo kwungukira cane kuri Amazon, uko wotunganya ishami rya service client n’izindi nyandiko ku gucunga abakiriya.

Responso iboneka mu ndimi zitatu ubu: Anglais, Polonais na Portugais. Urubuga rugaragara neza ku bikoresho vya Android na iOS. Ariko nta gikorwa kidasanzwe kigenewe gutuma rukoreshwa n’abantu bafise ubumuga bwo kutabona.

Mbega wokwishura Responso: uko tubibona inyuma y’amezi 3 yo kuyikoresha cane

Responso ikora hakurikijwe modèle de tarification freemium. Umaze kwiyandikisha, uraronka iminsi 14 yo kuyigerageza ku buntu ku service standard. Inyuma y’ico gihe, ushobora guhitamwo verisiyo y’ubuntu, canke ukiyandikisha ku verisiyo Standard, Professionnel canke Entreprise.

Kwishura bikorwa buri kwezi canke buri mwaka, kandi ku mukozi wa IA. Responso ntikora ku buryo bw’ama crédits, ahubwo ikora hakurikijwe umubare w’ubutumwa bukorwako n’ibikoresho bihujwe. Nk’akarorero, n’integration ya Facebook, uraronka ubutumwa 25 bwo kohereza ku kwezi nimba uhisemwo plan y’ubuntu. N’iyo uhisemwo plan standard, ushobora kwakira no gusubiza automatike ubutumwa butagira urugero kuri Facebook n’ayandi mapulatifomu ahujwe.

Nimba uhisemwo kuyikoresha ku buntu, ntuzoronka serivisi nka chat intelligent ku rubuga rwawe, hamwe n’integration na Amazon na Etsy.

Responso ifise amasezerano 4 atomoye. Ng’ayo:

• Gratuit: Nturiha na gato, ariko uraronka abishura automatike ku mapulatifomu yo kugurisha agera kuri nka 40, ububiko bwa 2Go n’ibikorwa bimwe bimwe vy’ishimikiro.
• Standard: Uriha 30 EUR ku kwezi mu kwishura k’umwaka canke 35 EUR ku kwezi mu kwishura kwa buri kwezi. Ku bw’ico giciro, uraronka umukozi wa IA, abishura automatike batagira urugero bafata ubutumwa bw’abakiriya 24/7, integration n’amapulatifomu yose hamwe na 10 Go z’ububiko.
• Professionel: Aha, uriha 62 EUR ku kwezi mu kwishura k’umwaka canke 69 EUR mu kwishura kwa buri kwezi. Mu gusubiza, uraronka umukozi wa IA, integration ku bikoresho vyose biboneka na 30 Go z’ububiko. Responso itanga kandi isesengura rya IA ku butumwa 300 bw’abakiriya bawe, kugira itahure imigambi yabo yo kugura.
• Entreprise: Iyi ni yo formule yongerewe inguvu ya Responso. Hamagara service client kugira umenye ayo uzoriha kuri iyi serivisi. Aha, uraronka vyose urubuga rufise vyiza kurusha, kuva ku nyishu za IA gushika ku guhuza amapulatifomu.

Ubu, Responso ntitanga garantie yo kunyurwa canke gusubizwa amahera.

Inyuma y’amezi 3 nkoresha iki gikoresho, navuga ko inguvu yaco nyamukuru iri mu korohereza. Naho urubuga ruhuza ibikoresho vyinshi, ruguma rutoroshe gufata mu minwe. Norusaba nyen’iduka rya ecommerce adafise umwanya wo gusubiza abakiriya bose.

Nimba wakira ubutumwa butarenza 50 ku musi, verisiyo y’ubuntu ya Responso izogukwira neza. Nimba wakira burenze, wokwiyumvira kwishura plan standard. Menya ko verisiyo y’ubuntu idashigikira iduka ryawe kuri Amazon, Etsy, Allegro n’ayandi mapulatifomu akomeye.

Dukurikije ivyo nabonye kuri uru rubuga, ukubura verisiyo mu gifaransa ni yo nenge yarwo nyamukuru. Nongerako kandi ko 2Go z’ububiko ku verisiyo y’ubuntu ari bike! Kugira Responso yishimikize vy’ukuri ku isoko ry’ama IA ya service client, izokenera kunoza ibi bikurikira:

1. Gutanga verisiyo mu zindi ndimi nyinshi zikundwa, harimwo n’Igifaransa
2. Kworohereza guhuza amaboîte mail y’akazi
3. Gutanga umwanya munini w’ububiko ku bakoresha verisiyo y’ubuntu

Mu mpera, mbega wokwishura kugira ukoreshe Responso? Ego, nimba wakira ubutumwa bw’abakiriya burenga 50 ku musi. Ariko nimba usanzwe ukoresha igikoresho ca IA co kugurisha gitanga n’ugucungera amategeko, ntukeneye kwishura Responso. Uko biri kwose, verisiyo y’ubuntu iratanga vyinshi ku buryo umuntu afata umwanya wo kuyimenya.

Abacuruzi bo kuri internet barondera igikoresho gikwiye vyose kugira bacunge vyose, kuva ku gucunga ububiko gushika ku kwitwararika abakiriya, harimwo no gukoresha automatike ugurisha, bokwirinda Responso. Yateguwe kugira ihaze ico gukenera gusubiza abakiriya ningoga, igikorwa ikora neza cane.