Responso: AI tool wey go make customer service better
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Responso, di AI customer service tool wey dey connect all your platforms together
Responso na AI customer service tool for e-commerce. E dey handle your customers messages: e dey save dem, arrange dem, and reply dem like say na real human. If you use am, you no go need sleep late or wake too early just to reply urgent messages from customer wey dey interested for your product for example.
According to Responso official website, you fit connect more than 20 tools and platforms to am, so you go fit centralize how you dey manage customer requests. This one fit help you gather all your messages (mailboxes, Facebook messages, ebay, Amazon, etc.) for one same interface. Di platform dey promise 98% shorter response time.
According to Tracxn, one platform wey dey provide info about private companies, Responso na company wey dem found for 2020 by Daniel F and Patryk Drapik. Na Patryk Drapik be di CEO. Di company base dey Gdansk, Poland.
At first, Daniel and Patryk wan offer customer service tools wey be specific to online commerce. With AI, dem make di tools even more effective, especially to automatically give answers to very specific customer requests. Now, di platform even get AI agent.
Responso dey stand out from competitors because of di unique way e take gather all your messaging sources for one interface. Dis AI dey support plenty e-commerce platforms and social networks.
We also like di response time wey really short. You fit try am free: open account, connect one of your platforms and send yourself test messages like say you be one of your customers. Responso go reply you automatically after just few seconds.
Automatic replies, complaint management: Responso AI tools full package
As you dey check di website, you go see say e get these functions:
- One AI assistant to reply your customers like you for reply.
- Business reports about your communication channels, your customers, how effective your messages be, etc.
- Automation of small repetitive daily tasks: arranging messages, categorizing complaints and claims, etc.
- Handling refund requests if customer no satisfied.
Di company still dey develop some features wey never land. For example, we fit imagine say French version of di platform fit come with time. As e be now, Responso dey available only for Polish, English and Portuguese.
So, clearly, if you get Shopify or Amazon store, you fit connect am to Responso. Messages wey your customers send go enter di tool interface automatically. Then di AI go reply your customers automatically. E dey automate di customer service part of an ecommerce.
As we dey use Responso, we really like how simple e be. From opening account reach integrating our first platforms, e take only three minutes. Dis ease of use na Responso special advantage. We don used to complex e-commerce AI wey hard to learn.
Di platform still look like say e dey development. When we try integrate our Gmail flow, e tell us say di feature no dey available. So we fit assume say dem still dey build am or improve am.
Plus, Responso mainly focus on customer service side. For now, you no fit use am analyze your sales, understand which products get best ROI, or even automate sales process from order to delivery.
I bin hope say integration go be just few clicks between Responso and my different platforms. But di setup no easy. So that emails from my ecommerce site go enter my Responso interface, I spend like twenty minutes configure di mailboxes.
Responso fit integrate with about sixty other platforms. According to di official website, di integrations wey customers like pass be:
- Amazon
- ebay
- Base
- WooCommerce
- IMAP/SMTP
Conforama, Shein and Castorama dey also among di platforms wey you fit integrate to Responso.
From my experience, once you don take time do di configurations well, Responso dey integrate easily with your existing workflow. I try am with my professional email mailbox and I no face any wahala. Of course, when you dey integrate with about sixty platforms, some incompatibilities fit show. Na so e be with Gmail for now.
e-commerce sellers and customer service managers: Who suppose use Responso?
Responso na AI wey dem dedicate to e-commerce sellers wey wan take care of their customers better. Dem design am so anybody fit use am, without any training first.
Based on our experience with dis project, na these scenarios e dey most useful:
- You wan reply your customers 24/7 without delay.
- You no get time to reply all your customers by yourself.
- You dey sell for many platforms and you wan unify all messaging flows.
- You no like dey reply complaints and refund requests by yourself.
Make we talk say you get product wey dey sell well: tens of orders per day, you list am for several platforms, some customers dey struggle with di product, others wan reorder, etc. You go need dey jump between different e-commerce platforms, social networks (where you post di product), and email boxes. Responso allow you put all of that for one interface. You go just need login there to see which customer dey ask wetin and where.
To make am simple, Responso dey mainly good for replying customers. E no fit record orders and deliver to customers. E no fit update your product database too. Na customer service tool for now. Look elsewhere if you dey find sales automation tool or inventory management tool.
How to start well with Responso: Design wey dem build for users
Beginner fit understand am easily. But you still need take time understand how Responso dey work and di tools wey dey inside. To learn di email integration tool, e take me less than one hour work. I need about thirty minutes to configure and use di integration with my Facebook account.
To link Responso to your Amazon store and enjoy di features, you go need some hours work. Na almost same thing with other platforms. Once you don finish, you suppose see positive results from di first day you start use am.
Responso interface clean, neat and intuitive. Person wey no too sabi tech fit understand di different parts of di interface within few minutes. Menus and buttons get clear roles. Dis simplicity na one of di major strong points of di platform.
But wetin dey frustrate with Responso na say French version no dey. For now, documentation dey only in English, Polish and Portuguese. This fit make things hard for user wey no understand some features.
Di Responso documentation na di main support wey di platform give you. No be only say e complete, e still well structured. With one click, you fit find info and guides about opening account, adding AI agent, integrating mailbox or ecommerce platforms, etc.
Responso still get FAQ. Here, dem arrange questions by relevant categories: general questions, live chat, agent integration, automatic replies, complaint and claims management, and plenty other topics. I advise make you check am if you get any difficulty with di tool.
Dem also get blog wey dey talk strategic topics about ecommerce. You go see articles on how to better use Amazon, how to structure your customer service department, and other texts about customer management.
Responso dey available in three languages for now: English, Polish and Portuguese. Di platform dey display well for Android and iOS mobile devices. But e no get any special feature wey dem design to make am accessible for people wey get visual impairment.
Should you pay for Responso: Our opinion after 3 months of heavy use
Responso dey work with pricing model wey be freemium. After you register, you get 14 days free trial for di standard service. After di trial period, you fit choose di free version, or subscribe to Standard, Professional or Enterprise versions.
Dem dey bill monthly or yearly, and per AI agent. Responso no dey use credit model; e dey base on number of messages wey dem process and tools wey you integrate. With Facebook integration for example, you get 25 messages per month if you choose di free plan. With standard plan, you fit receive and reply unlimited messages automatically on Facebook and other integrated platforms.
If you choose use am free, you no go get services like smart chat for your website, and integration with Amazon and Etsy.
Responso get 4 clear offers. Na these:
- Free: You no pay anything at all, but you get auto-responders for about forty sales platforms, 2GB storage and some basic features.
- Standard: You pay 30 EUR per month on annual billing or 35 EUR per month on monthly billing. For this price, you get one AI agent, unlimited auto-responders wey dey handle your customers messages 24/7, integration with all platforms and 10GB storage.
- Professional: Here, you pay 62 EUR per month on annual billing or 69 EUR on monthly billing. In return, you get one AI agent, integration to all available tools and 30GB storage. Responso also offer AI analysis for 300 of your customers messages, to understand their buying intentions.
- Enterprise: Na di boosted package of Responso. Contact customer service to know how much you go pay. Here, you get everything wey di platform get best, from AI replies to platform integrations.
For now, Responso no offer money-back guarantee.
After 3 months wey I dey use this tool, I go talk say di biggest advantage na simplicity. Even though di platform integrate plenty tools, e still relatively easy to learn. I go recommend am to ecommerce store owner wey no get time reply all customers.
If you dey receive less than 50 messages per day, Responso free version go work well for you. If na more than that, you suppose consider paying for standard plan. Remember say free version no support your store on Amazon, Etsy, Allegro and other major platforms.
Based on my experience with this platform, lack of French version na di main weakness. I go also add say 2GB storage for free version na small! To really stand strong for AI customer service market, Responso go need improve these points:
- Provide version for several other popular languages including French
- Make professional mailbox integration easier
- Offer more storage space for free-version users
Finally, should you pay to use Responso? Yes, if you dey receive more than 50 customer messages per day. But if you already dey use sales AI tool wey also dey manage orders, then you no need pay for Responso. For any case, di free version generous enough make person take time explore am.
Online merchants wey dey find complete tool to manage everything—from inventory management to customer support, plus sales automation—suppose avoid Responso. Dem design am to meet di need to reply customers fast, and na task wey e dey do well.